Who We Are
Our website address is: https://yoness.in. Yoness is committed to protecting your privacy and ensuring the security of your personal information.
Information We Collect
When you visit our store, browse products, or place an order, we may collect the following information:
- Name, email address, phone number, and shipping/billing address, collected at checkout
- Order history and payment details (processed securely through our payment partners)
- Products you’ve viewed or purchased, to help us show you relevant items and improve our offerings
- Location, IP address, and browser type, used for estimating taxes, shipping, and fraud prevention
- Device and browser information, including IP address, for security and analytics purposes
- Any information you provide when contacting our customer support
You do not need to create an account to shop with us — all orders can be placed as a guest checkout, and only the information required to process and deliver your order is collected.
How We Use Your Information
We use the information we collect to:
- Process and fulfil your orders, and send order-related updates
- Respond to your requests, including refunds and support queries
- Prevent fraudulent transactions and maintain the security of our website
- Send marketing emails and promotional offers, only if you’ve opted in — you can unsubscribe at any time
- Show you relevant ads on platforms like Facebook, Instagram, and Google, based on your interaction with our website
- Understand how visitors use our site through analytics, so we can improve our products and overall shopping experience
Cookies & Tracking
Our website uses cookies to enhance your browsing experience. Cookies help us remember your cart items and preferences so you don’t have to re-enter them on future visits.
We also use tracking technologies, including Google Analytics and advertising pixels (such as Facebook Pixel and Google Ads), to understand how visitors use our site and to show you relevant ads on other platforms. These tools may collect information about your browsing behavior on our site and elsewhere.
You can control or disable cookies and ad tracking through your browser settings, opt out of Google Analytics using their official opt-out tools, or adjust your ad preferences directly on platforms like Facebook and Google. Disabling cookies may affect certain features of our website.
Marketing Emails
If you choose to share your email with us — whether at checkout, through a signup form, or another opt-in — we may send you promotional emails about offers, new arrivals, and updates from Yoness.
You can unsubscribe from marketing emails at any time using the link at the bottom of any email we send, or by contacting us directly. Unsubscribing from marketing emails will not affect order confirmation or delivery-related communication.
Payment Security
All payments made on our website are processed through secure, encrypted payment gateways. Yoness does not store your card or banking details on our servers.
Who We Share Your Data With
We do not sell or rent your personal information to third parties. Your data may be shared only with:
- Trusted shipping and logistics partners, to deliver your order
- Payment processors, to complete transactions securely
- Analytics providers (such as Google Analytics), to understand website usage
- Advertising platforms (such as Meta/Facebook and Google), to show relevant ads and measure ad performance
- Service providers who help us operate our website, under strict confidentiality
Some of these third-party providers may process data on servers located outside India. Where this happens, we take reasonable steps to ensure your data is handled securely and in line with applicable data protection standards.
Who on Our Team Has Access
Members of our team may have access to the information you provide us, strictly to help fulfil orders, process refunds, and support you. This may include order details (what was purchased, when, and where it was sent) and customer information (name, email, address, and billing details).
How We Protect Your Data
We take reasonable technical and organizational measures to protect your personal data, including secure payment processing, restricted staff access, and regular website security practices. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Breach Procedures
In the unlikely event of a data breach affecting your personal information, we will take prompt steps to investigate and contain the issue, and notify affected customers and relevant authorities as required by applicable law.
How Long We Retain Your Data
We retain your order information for as long as necessary to provide our services, comply with legal obligations (such as tax and accounting requirements), resolve disputes, and enforce our agreements. Marketing email data is retained until you unsubscribe or request deletion.
Your Rights Over Your Data
You have the right to:
- Request a copy of the personal data we hold about you
- Ask us to correct or update inaccurate information
- Request deletion of your personal data, subject to legal or administrative requirements
- Opt out of marketing emails or ad tracking at any time
To exercise any of these rights, please contact us using the details below.
Third-Party Links
Our website may contain links to other websites. Yoness is not responsible for the privacy practices or content of these external sites. We recommend reviewing their privacy policies separately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or how your data is handled, please reach out to us:
Yoness
5B, Block 13S, Sanjay Place, Agra, 282002, U.P., IN
Email: support@yoness.in
Phone: +91 78198 46225