Frequently Asked Questions

Orders

Do I need to create an account to place an order?
No, you can checkout as a guest. We only collect the information needed to process and deliver your order.

Can I change or cancel my order after placing it?
If your order hasn’t shipped yet, contact us as soon as possible at support@yoness.in or +91 78198 46225 and we’ll do our best to accommodate the change. Once an order has shipped, it cannot be modified or cancelled.

How do I know if my order was placed successfully?
You’ll receive an order confirmation via email or SMS immediately after checkout. If you don’t see it, please check your spam folder or contact us to confirm.

Shipping & Delivery

Where do you ship?
We currently ship across India only.

How long does delivery take?
Orders are processed within 1–2 business days, and delivery typically takes 3–7 business days depending on your location.

Is shipping free?
Yes, we offer free shipping on all orders over ₹499. Standard shipping charges apply for orders below this amount.

How can I track my order?
Once your order ships, you’ll receive tracking details via email or SMS to follow its progress until delivery.

What if my order hasn’t arrived yet?
First, check your tracking details for updates. If there’s no movement or the order seems delayed beyond the expected window, contact us and we’ll help resolve it.

Payments

What payment methods do you accept?
We accept secure online payments through encrypted payment gateways, as well as Cash on Delivery (COD) on eligible orders.

Is it safe to pay online on your website?
Yes. All payments are processed through secure, encrypted gateways. We do not store your card or banking details on our servers.

Returns & Exchanges

What is your return policy?
We accept returns only if the product is damaged or defective. Due to hygiene standards across our range, we’re unable to accept returns for size preference or change of mind.

Can I exchange a product?
Yes, exchanges are accepted for a size issue or a damaged/defective product, within 7 days of receiving your order.

What’s the return/exchange window?
You have 7 days from the date of delivery to raise a return or exchange request.

What condition should the product be in for a return or exchange?
The product must be completely unused, in its original packaging, with all tags intact. Torn or removed tags will not be accepted for a refund or exchange.

How long does a refund take?
Once your returned product is received and inspected, refunds are processed within 7–14 business days to your original payment method or an alternate method you provide.

Products

What products does Yoness offer?
Our range includes panties, bloomers, slips, sleeveless thermals, thermals, track pants, gents underwear, printed Bermudas, shorty, and more — all designed with a focus on comfort and breathable fabric.

How do I choose the right size?
Each product page includes a size guide to help you find the right fit. If you’re unsure, feel free to contact us before placing your order.

Still Have Questions?

If you couldn’t find what you’re looking for, reach out to us directly:

Yoness
5B, Block 13S, Sanjay Place, Agra, 282002, U.P., IN
Email: support@yoness.in
Phone: +91 78198 46225