Privacy Policy
This Privacy Policy describes how Yoness, owned and operated by P.N. Enterprises, Sanjay Place, Agra, Uttar Pradesh, 282002, India, collects, uses, stores, and shares your personal information when you visit or make a purchase from yoness.in.
By using our website, you consent to the practices described in this Privacy Policy. Please read it carefully. If you do not agree, please discontinue use of our website.
Information We Collect
We collect information in the following ways:
Information you provide directly:
- Full name
- Email address
- Phone number (including WhatsApp number if used to contact us)
- Delivery address (house/flat number, street, city, state, pincode)
- Order details and purchase history
- Any messages or queries you send us via email, WhatsApp, or contact forms
Information collected automatically when you visit our website:
- IP address and approximate location
- Browser type and version
- Device type (mobile, desktop, tablet)
- Pages visited, time spent, and actions taken on our website
- Referring URL (how you arrived at our site)
- Cookie identifiers and tracking data (see Cookies section below)
Information collected through third-party tools:
- Google Analytics collects anonymised data about how visitors use our website, including pages viewed, session duration, and traffic sources.
- Meta (Facebook) Pixel collects data about your visit and actions on our website to help us measure the effectiveness of our advertising and show relevant ads on Facebook and Instagram.
- Razorpay collects payment information necessary to process your transaction. We do not store any card, UPI, or banking details on our servers.
- Brevo (formerly Sendinblue) stores your email address and name if you have opted in to receive marketing emails from us.
How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfil your orders, including sending order confirmations, invoices, and delivery updates.
- To communicate with you about your order via email, SMS, or WhatsApp.
- To send you promotional offers, new arrivals, and marketing messages via email (Brevo) or WhatsApp, if you have opted in or placed an order with us.
- To improve our website, product offerings, and customer experience using analytics data.
- To show you relevant advertisements on Facebook, Instagram, and Google based on your visit or purchase history (retargeting).
- To handle returns, refunds, complaints, and customer support queries.
- To detect and prevent fraud or unauthorised transactions.
- To comply with applicable legal obligations under Indian law.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. A cookie is a small text file placed on your device when you visit our site. Cookies help us remember your preferences, understand how you use our site, and show you relevant content and advertisements.
We use the following types of cookies:
- Essential cookies: Required for the website to function — for example, maintaining your shopping cart and login session.
- Analytics cookies: Used by Google Analytics to collect anonymised data about site usage to help us improve the website.
- Marketing and retargeting cookies: Used by Meta Pixel (Facebook/Instagram) and Google to track your visit and show you relevant ads on other platforms after you leave our site.
- Preference cookies: Used to remember your settings and preferences on our site.
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website. Opting out of advertising cookies does not mean you will no longer see ads — it means the ads you see will be less tailored to your interests.
WhatsApp Communication
We use WhatsApp as a two-way communication channel. This means:
- You may contact us on WhatsApp for order queries, support, or returns, and we will respond through the same channel.
- We may send you order updates, dispatch notifications, or delivery confirmations via WhatsApp.
- We may send you promotional messages, offers, or new product updates via WhatsApp if you have shared your number with us through an order or by contacting us directly.
If you do not wish to receive promotional messages on WhatsApp, you may ask us to stop at any time by messaging STOP to +91 7819846225 or emailing us at support@yoness.in. We will honour all such requests within 48 hours.
Email Marketing
We use Brevo to send marketing emails including promotions, new arrivals, and offers. Your email address is added to our mailing list when you:
- Place an order on yoness.in
- Sign up for our newsletter or promotional offers
- Create an account on our website
Every marketing email we send includes an unsubscribe link. You may opt out at any time by clicking that link or by emailing us at support@yoness.in. Transactional emails (order confirmations, shipping updates) will still be sent regardless of your marketing preferences as they are necessary for your order.
Sharing of Your Information
We do not sell, rent, or trade your personal information to any third party. We share your information only in the following limited circumstances:
- Courier and logistics partners: We share your name, phone number, and delivery address with our courier partners solely for the purpose of delivering your order.
- Payment processor (Razorpay): We share order details with Razorpay to process your payment securely. Razorpay’s own privacy policy governs their use of your data.
- Email service provider (Brevo): We share your name and email address with Brevo to send you transactional and marketing emails.
- Analytics and advertising platforms (Google, Meta): These platforms collect data through cookies and pixels on our website as described above. They have their own privacy policies governing how they use this data.
- Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority in India.
Data Storage and Security
Your personal data is stored securely on our WooCommerce/WordPress website hosted in India. We implement reasonable technical and organisational measures to protect your data from unauthorised access, loss, misuse, or disclosure.
While we take reasonable precautions, no method of data transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by applicable Indian law. Order records are retained for a minimum of 3 years for accounting and GST compliance purposes.
Your Rights
Under applicable Indian law, including the Digital Personal Data Protection Act, 2023 (DPDP Act), you have the following rights regarding your personal data:
- Right to access: You may request a copy of the personal data we hold about you.
- Right to correction: You may request that we correct any inaccurate or incomplete data.
- Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
- Right to withdraw consent: You may withdraw consent for marketing communications (email or WhatsApp) at any time.
- Right to grievance redressal: You may raise a complaint or grievance with us regarding how your data is handled.
To exercise any of these rights, please contact us at support@yoness.in or +91 7819846225. We will respond within 30 days of receiving your request.
Children’s Privacy
Our website is not intended for use by anyone under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us immediately at support@yoness.in and we will delete it promptly.
Third-Party Links
Our website may contain links to third-party websites, including our social media pages on Instagram and Facebook. We are not responsible for the privacy practices of those websites. We encourage you to review their privacy policies before providing any personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page. Your continued use of the website after any changes constitutes your acceptance of the revised policy. We recommend reviewing this page periodically.
Grievance Officer
In accordance with the Information Technology Act, 2000 and applicable rules, the name and contact details of the Grievance Officer are provided below. If you have any complaints or concerns regarding the use of your personal data, please contact:
Grievance Officer
Yoness — P.N. Enterprises
Sanjay Place, Agra, Uttar Pradesh, 282002, India
Email: support@yoness.in
Phone: +91 7819846225
Response time: Within 30 days of receiving the complaint