Overview
At Yoness, customer satisfaction is important to us. Since our range includes innerwear, thermals, and everyday apparel, we follow a hygiene-conscious returns policy to ensure quality and safety for every customer.
We accept returns only if the product is damaged or defective. We’re unable to accept returns for reasons such as size preference or change of mind, as this could compromise hygiene standards across our product range.
Return Window: You have 7 days from the date of receiving your product to raise a return or exchange request.
Conditions for Return/Exchange:
- The product must be completely unused
- All original tags must be intact and not torn or removed — tags must not be torn away for a successful refund
- The product must be in its original packaging
Returns
We accept returns only if the product is damaged. If you receive a damaged item, please contact us within 7 days of delivery with photos of the issue, and we’ll guide you through the return process.
Exchanges
We accept exchanges only in the following cases:
- Size issue — if the size doesn’t fit as expected
- Damaged product — if the item received is defective or damaged
To request an exchange, please contact us within 7 days of receiving your order.
Non-Returnable Items
To maintain hygiene and quality standards across all our products — including panties, bloomers, slips, thermals, track pants, and other innerwear and apparel — we are unable to accept returns for:
- Products that show signs of use
- Products with tags removed or torn
- Any request made outside the 7-day return window
- Returns based on personal preference (not due to damage)
Refund Process
Once your returned product is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved, the refund amount will be credited to your original payment method, or an alternate method provided by you, within 7–14 business days.
Important: Tags must not be torn or removed for the refund to be processed successfully.
Shipping Returns
To return or exchange your product, please mail it to:
Yoness
5B, Block 13S, Sanjay Place, Agra, 282002, U.P., IN
You will be responsible for your own shipping costs when returning an item, unless the return is due to a damaged or incorrect product received, in which case we will cover the return shipping cost.
We recommend using a trackable shipping service for returns, as we cannot guarantee receipt of returned items sent without tracking.
Need Help?
Contact us at support@yoness.in or call us at +91 78198 46225 for any questions related to refunds and returns.