Shipping and Delivery Policy
This Shipping and Delivery Policy explains how Yoness (owned and operated by P.N. Enterprises) processes, dispatches, and delivers your orders. By placing an order on yoness.in, you agree to the terms described below.
Order Processing
Orders are processed and dispatched Monday to Saturday, excluding public holidays.
- Orders placed before 11:00 AM on a working day are dispatched the same day.
- Orders placed after 11:00 AM on a working day are dispatched the next working day.
- Orders placed on Sunday or a public holiday are dispatched on the next working day.
Once your order is dispatched, you will receive a confirmation email with your tracking details. Please allow a few hours after dispatch for the tracking link to become active.
Delivery Timeframe
Estimated delivery time is 5–7 working days from the date of dispatch, depending on your delivery location. Metro cities are typically delivered faster; remote, rural, or difficult-to-access areas may take additional time.
These are estimated timelines and not guaranteed delivery dates. Yoness is not responsible for delays caused by courier partners, natural events, public holidays, strikes, or any circumstances beyond our reasonable control.
Shipping Charges
- Orders above ₹599 — Free shipping
- Orders below ₹599 — Flat ₹80 shipping charge
Shipping charges are calculated on the final order value after any discounts or coupons are applied. Shipping charges are non-refundable except in cases where the return or cancellation is due to our error (wrong item dispatched, manufacturing defect).
Delivery Area
We deliver pan-India through our logistics partner Shiprocket. Serviceability to your pincode is confirmed at checkout. In rare cases where your pincode becomes unserviceable after order placement, we will contact you to arrange an alternative or issue a full refund.
Order Tracking
Once your order is dispatched, a tracking number and tracking link will be sent to your registered email address. You can use this link to track your shipment in real time on the courier partner’s website.
If you have not received your tracking details within 24 hours of the expected dispatch time, please contact us at support@yoness.in or +91 7819846225.
Cash on Delivery (COD)
Cash on Delivery is available across most serviceable pincodes in India, subject to the following conditions:
- COD is available only on orders with a total value of ₹1,000 or below. Orders above ₹1,000 must be paid online at checkout.
- Please keep the exact order amount ready at the time of delivery. Our delivery partner may not carry change.
- COD orders are billed at full MRP. Prepaid discounts are not applicable on COD orders. Please refer to our Terms and Conditions for details on prepaid pricing.
- If you refuse a COD delivery without a valid reason, your account may be flagged and future COD orders may be restricted.
Delivery Attempts
Our courier partner will attempt delivery at your provided address up to 2 times. If delivery is unsuccessful on both attempts (for example, if you are unavailable or the address is inaccessible), the package will be marked as undeliverable and returned to us.
In such cases:
- For prepaid orders — a refund will be processed after we receive the returned package, minus the original shipping charge (if applicable). Please allow 7–10 business days for the refund after the package reaches us.
- For COD orders — no refund is applicable as no payment was made. You may contact us to re-place the order.
To avoid a failed delivery, please ensure your address, pincode, and phone number are accurate at the time of placing the order. If you need to update your delivery address after placing an order, contact us immediately at support@yoness.in before the order is dispatched.
Damaged, Tampered, or Incorrect Package
We take packaging quality seriously. However, if your package arrives damaged or tampered, please follow these steps:
- Do not accept a package that appears visibly torn, damaged, broken, or tampered with at the time of delivery. You have the right to refuse delivery of a damaged package.
- If you accept a package and later find the product is damaged, defective, or incorrect, you must record an unboxing video at the time of opening. This video is mandatory to process any damage or wrong-item claim.
- Share the unboxing video along with your order number and photos of the product and packaging to support@yoness.in within 48 hours of delivery.
- Claims made without an unboxing video or after 48 hours of delivery cannot be accepted.
If your claim is approved, we will arrange a replacement or refund as per our Refund and Returns Policy.
Wrong Address or Failed Delivery Due to Customer Error
Yoness is not responsible for delays or failed deliveries caused by an incorrect or incomplete address provided by the customer. If a package is returned to us due to an incorrect address, wrong pincode, or customer unavailability beyond 2 delivery attempts, re-shipping charges will apply for resending the order.
Lost or Missing Shipments
If your tracking shows the package as delivered but you have not received it, please:
- Check with neighbours, building security, or anyone at the delivery address who may have received it on your behalf.
- Contact us within 48 hours of the marked delivery date at support@yoness.in or +91 7819846225.
We will raise a investigation with Shiprocket on your behalf. Resolution timelines depend on the courier partner and typically take 7–10 working days. If the shipment is confirmed lost, we will offer a replacement or full refund.
Contact Us
For any shipping or delivery related queries, please contact us at:
Yoness — P.N. Enterprises
Sanjay Place, Agra, Uttar Pradesh, 282002, India
Email: support@yoness.in
Phone: +91 7819846225